Returns

How to make a return:  

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of pet hairs, deodorant and aftershave and have all original tags attached.
  2. Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible.  If this is not present, please download the form from this link - https://cdn.shopify.com/s/files/1/1322/0771/files/Returns_Form.pdf?13214671621257187953
  3. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.

Returns address:

Edwards Designerwear
35 King Street
Penrith
Cumbria
CA11 7AY

Returns form:

https://cdn.shopify.com/s/files/1/1322/0771/files/Returns_Form.pdf?13214671621257187953

We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us.

Do I have to pay for return postage?

Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Can I get my shipping fees back? 

We regret to inform you that any return shipping charges are non-refundable, unless the error was made on our part.  In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience.  In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

How long does a refund take? 

We aim to process all returns within 10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued up to 10 working days later. The refund will be processed back to your original method of payment.

If you have any questions or queries feel free to contact us using the details below; 

Email:
info@edwardsmenswear.co.uk

Phone: 
01768 840576

 

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